Prestige Flowershop Lagos

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Faq

Faq

A: We offer a variety of fresh flower arrangements, cakes, cupcakes, chocolates, and other gifts for various occasions.

A: You can place an order on our website or by visiting our physical store.

A: All orders must be fully paid for before pickup or delivery. We accept payments through various channels such as debit/credit cards, bank transfers, and mobile payments.

A: Yes, you can track your order through our website or by contacting our customer service team.

A: We offer delivery services to most locations within Nigeria. Delivery times are generalized to “morning” and “afternoon” deliveries. If you require a timed delivery, please call and speak with our team or indicate at checkout.

A: As flowers are perishable, we do not issue refunds, however, if the issue cannot be resolved, an in-store credit may be available. Returns are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return. All issues must be indicated to us within 2 hours of delivery.

A: Orders can be canceled up to 24 hours before the scheduled delivery time. A cancellation fee may apply.

A: It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not caused for a refund or exchange as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender. We do not call ahead to ensure someone is home, so as to not spoil surprises.

Email us anytime at info@prestigeflowershop.com for prompt assistance. For immediate answers or a direct conversation, reach us on chat or call at +2348122123576.

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